Phone Fraud Detection

Identify spoofed calls in real time

Our fraud detection platform flags suspicious callers with 3 easy-to-read fraud levels (Low, Medium, and High). We detect ALL forms of call spoofing, and provide an accurate analysis within milliseconds of each call. Our warnings allow agents to handle all callers appropriately based on their fraud threat. If a caller is certified Low threat level, agents can stick to normal authentication protocols. If callers are Medium or High risk, they can ask additional security questions, in addition to routing those callers to agents who are better trained to detect social engineering.

Phone Fraud Detection System

Your clients' information is vulnerable

Call spoofing is the leading contributor to the rising increase in phone fraud, primarily because of how easy and effective it has become. There are even apps such as SpoofCard (intended for prank calling), that allow anyone – regardless of technical expertise – to mask their caller ID and easily spoof your call center. Alerting your agents ahead of time of the possible risk a caller poses will dramatically reduce phone fraud at your company. Being more vigilant with high risk callers is all you need to counteract this ever-growing problem. Since measuring and detecting all the forms of call spoofing is quite arduous, it is likely that your organization is suffering from the issue more than you may think. Our free pilot will allow your organization to measure Next Caller® value and effectiveness.

Identity thieves are extremely resourceful. Below is just one of many effective methods used to commit bank fraud using call spoofing:

Step 1

A fraudster rifles through your mailbox in search of an unactivated credit card.

Step 2

The fraudster calls the toll free activation number found on your card by spoofing your cell phone number. This tactic is effective because the business is expecting your call, and therefore does not ask you a lot of questions to confirm your identity.

Step 3

The fraudster provides your account info through the IVR or agent, successfully activating your credit card on your behalf. Yes, it's that easy, and it's extremely difficult to trace. It is now easy to prosecute the offender – and we can help with that, too.

For pennies per call, and a very simple API integration,
you can prevent all of this and more from happening

How it works

Our Fraud API® requires no software or hardware, and installation for most clients is same-day. After we perform a deep analysis of the call, we simply output the caller's fraud risk level via our Fraud API®.


Outputs

Low

An output of "Low" means we certify that the caller is just picking up the phone and calling your business, nothing out of the ordinary is happening. Agents can proceed with standard authentication questions and practices.

Medium

An output of "Medium" means we cannot certify the identity of the caller, or that spoofing may be occurring. We also flag "burner" phones as Medium (when detectable), since the vast majority of phone fraud occurs via prepaid flip phones as they are not linked to a traceable credit card. Your company needs to be more vigilant with Medium threat callers, so we recommend you ask an additional security question or two.

High

The output of "High" means that we are certain the caller is deliberately spoofing their caller ID number, or has been flagged as "high risk" by our network for a number of other factors. We strongly advise you ask these callers two to three additional security questions (excluding mother's maiden, pets name, and anything else you can find out through social media). We also recommend that you DO NOT pass these callers through any automated system, especially for services like new card activation.

Learn how we can reduce phone fraud for your business

 
 
 
 
 
 
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